FAQ's

 

What happened to all the fabric?
In February of this year, I decided to stop carrying fabric and focus solely on the yarn business. While there is still a place in my heart for fabric and sewing, the business grew very quickly and was more than I am able to handle on my own. I felt it was more important to dedicate my time to one passion instead of split it between two. You can read more about my decision here.
 

DOMESTIC SHIPPING RATES:
Please note that we have recently updated the way domestic shipping rates are calculated. All rates will now be calculated based on the weight of your purchase and you will be able to review in your cart prior to completing checkout. When applicable, you will have the choice of shipping via USPS or UPS.

As always, domestic orders over $100 ship for free!

 

INTERNATIONAL SHIPPING RATES:

FOR CANADA:
Orders up to 2 lbs: $15.00
Orders from 2-4 lbs: $25.00
Orders over 4 lbs: $38.00

ALL OTHER COUNTRIES:
Orders up to 1 lb: $24.00
Orders from 1-3 lbs: $35.00
Orders over 3-5 lbs: $64.00
Orders over 5 lbs: $78.00

While every effort is made to ship in the cheapest way possible, please note that international customers will be responsible for paying any duties or customs fees associated on your purchase. We use USPS whenever possible, but will sometimes ship via UPS. If this is a concern for you, please send us an e-mail to discuss other options.

 

HOW SOON WILL MY ORDER SHIP?
We make every effort to ship orders out in a timely matter. We aim to get every order out the door within 2-3 business days (excludes weekends and holidays) of placing the order.

Upon shipping, you will receive an e-mail with tracking information.

 

WHAT IS YOUR RETURN POLICY?
We are not able to accept returns at this time. However, if you are unhappy with the quality of your order or it arrives damaged, please e-mail us so that we can resolve it as soon as possible! 

 

DO YOU HAVE A PHYSICAL STOREFRONT?
La Mercerie is currently online only, but we are based in Seattle, WA. All prices are in USD.

  

WHAT IF I STILL HAVE QUESTIONS?
Send us an e-mail! We know that ordering  yarn online can be a scary thing...we love working with you to make sure you are satisfied with your order! If you would like more information, additional images, or just want to say hello, send a message through our Contact page.

 

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