FAQ's

 

ALL FABRIC IS SOLD IN HALF YARD INCREMENTS.
Please keep this in mind when placing your order.

 

HOW MUCH DOES SHIPPING COST?
US orders under $50: $5.95
US orders $51-$99: $7.95
US orders $100 and over: FREE!

 

DO YOU SHIP INTERNATIONALLY?
Absolutely! International shipping is determined by the weight of your order. This will be reflected in your cart during checkout.

FOR CANADA:
Orders up to 2 lbs: $15.00
Orders from 2-4 lbs: $25.00
Orders over 4 lbs: $38.00

ALL OTHER COUNTRIES:
Orders up to 1 lb: $24.00
Orders from 1-3 lbs: $35.00
Orders over 3-5 lbs: $64.00
Orders over 5 lbs: $78.00

While every effort is made to ship in the cheapest way possible, please note that international customers will be responsible for paying any duties or customs fees associated on your purchase. We use USPS whenever possible, but will sometimes ship via UPS. If this is a concern for you, please send us an e-mail to discuss other options.

 

HOW SOON WILL MY ORDER SHIP?
We make every effort to ship orders out in a timely matter. Every order will go out within 2-3 business days (excludes weekends and holidays) of placing the order. We will always choose the quickest shipping option available - we know how hard it is to wait!

Upon shipping, you will receive an e-mail with tracking information.

 

WHAT IS YOUR RETURN POLICY?
We are not able to accept returns at this time. However, if there is an issue with your order, please e-mail info@shoplamercerie.com to let us know. 

 

DO YOU HAVE A PHYSICAL STOREFRONT?
La Mercerie is currently online only.

  

WHAT IF I STILL HAVE QUESTIONS?
Send us an e-mail! We know that ordering fabric and yarn online can be a scary thing...we love working with you to make sure you are satisfied with your order! If you would like more information, additional images, or just want to say hi, send an e-mail to info@shoplamercerie.com

Search our store