FAQ's
All shipping rates are calculated based on the weight of your purchase and you will be able to review in your cart prior to completing checkout.
We make every effort to ship orders out in a timely matter. We aim to get every order out the door within 2-3 business days (excludes weekends and holidays) of placing the order.
We want you to love your yarn! If you are unhappy with your purchase, please let us know right away.
We will accept returns within 60 days of receiving your order. Items must be unused and in sellable condition with original packaging.
Once your return has been received, we will be able to refund you for the cost of your yarn. All shipping charges are non-refundable. Unfortunately, we cannot assume responsibility for items lost or damaged in transit on their way back to us.
If you would like to return your order, please e-mail us at info@shoplamercerie.com
La Mercerie is not responsible for packages that do not arrive. While we will do our best to answer any questions about your shipment, USPS should be contacted directly to resolve the issue.
You can track your package, find missing mail, or initiate a claim at the USPS website at www.usps.com
Yes! You can visit us at:
271 Madison Ave. S, #101
Bainbridge Island, WA 98110
Send us an e-mail! We know that ordering yarn online can be a scary thing...we love working with you to make sure you are satisfied with your order! If you would like more information, additional images, or just want to say hello, send a message through our Contact page.