please allow for extra day or two for orders to ship as we welcome a new baby.

FAQ's

 
DOMESTIC SHIPPING RATES:
All shipping rates are calculated based on the weight of your purchase and you will be able to review in your cart prior to completing checkout. When applicable, you will have the choice of shipping via USPS or UPS.
Shipping times estimated by the shipper, (for example, two day priority mail), does not include processing time to pack orders.

Domestic orders over $150 ship for free!
These orders will ship by either USPS or UPS depending on the size. If you would prefer one or the other, please send us an e-mail when the order is placed or leave a note during checkout.
 


INTERNATIONAL SHIPPING RATES:
FOR CANADA:
Orders up to 2 lbs: $18.00
Orders from 2-4 lbs: $28.00
Orders over 4 lbs: $38.00

ALL OTHER COUNTRIES:
Orders up to 1 lb: $24.00
Orders from 1-3 lbs: $35.00
Orders over 3-5 lbs: $64.00
Orders over 5 lbs: $78.00
Please note that we are unable to ship to the United Kingdom at this time.

While every effort is made to ship in the cheapest way possible, please note that international customers will be responsible for paying any duties or customs fees associated on your purchase. We use USPS whenever possible, but will sometimes ship via UPS. If this is a concern for you, please send us an e-mail to discuss other options.
 
HOW SOON WILL MY ORDER SHIP?
We make every effort to ship orders out in a timely matter. We aim to get every order out the door within 2-3 business days (excludes weekends and holidays) of placing the order.
Upon shipping, you will receive an e-mail with tracking information.
 
WHAT IS YOUR RETURN POLICY?
We are not able to accept returns at this time. However, if you are unhappy with the quality of your order or it arrives damaged, please e-mail us so that we can resolve it as soon as possible! 
 
DO YOU HAVE A PHYSICAL STOREFRONT?
La Mercerie is currently online only, but we are based just outside Seattle, WA. All prices are in USD.
 
What happened to all the fabric?
In February 2020, I decided to stop carrying fabric and focus solely on the yarn business. While there is still a place in my heart for fabric and sewing, the business grew very quickly and was more than I am able to handle on my own. I felt it was more important to dedicate my time to one passion instead of split it between two. You can read more about my decision here.
  
WHAT IF I STILL HAVE QUESTIONS?
Send us an e-mail! We know that ordering  yarn online can be a scary thing...we love working with you to make sure you are satisfied with your order! If you would like more information, additional images, or just want to say hello, send a message through our Contact page.