FAQ's

 

 SHIPPING RATES:
All shipping rates are calculated based on the weight of your purchase and you will be able to review in your cart prior to completing checkout.

Shipping times are estimated by USPS, (for example, two day priority mail), does not include processing time to pack orders.

These orders will ship by either USPS or UPS depending on the size. If you would prefer one or the other, please send us an e-mail when the order is placed or leave a note during checkout.

Shipping rates are based on what we are charged by USPS - this is calculated based on order weight. 

Please note that international customers will be responsible for paying any duties or customs fees associated on your purchase. We use USPS whenever possible to reduce this possibility, but cannot guarantee that you won't be charged additional fees upon receipt of your order.

 

HOW SOON WILL MY ORDER SHIP?
We make every effort to ship orders out in a timely matter. We aim to get every order out the door within 2-3 business days (excludes weekends and holidays) of placing the order.

Upon shipping, you will receive an e-mail with tracking information.

 

WHAT IS YOUR RETURN POLICY?
We want you to love your yarn! If you are unhappy with your purchase, please let us know right away.

We will accept returns within 60 days of receiving your order. Items must be unused and in sellable condition with original packaging. 

Once your return has been received, we will be able to refund you for the cost of your yarn. All shipping charges are non-refundable. Unfortunately, we cannot assume responsibility for items lost or damaged in transit on their way back to us.

If you would like to return your order, please e-mail us at info@shoplamercerie.com

 

WHAT IF MY PACKAGE IS LOST?

La Mercerie is not responsible for packages that do not arrive. While we will do our best to answer any questions about your shipment, USPS should be contacted directly to resolve the issue. 

You can track your package, find missing mail, or initiate a claim at the USPS website at www.usps.com

 

DO YOU HAVE A PHYSICAL STOREFRONT?
Yes! You can visit us at:
271 Madison Ave. S, #101
Bainbridge Island, WA 98110

We are currently open Wednesday-Saturday from 11:00 am-5:00 pm and Sundays from 11:00-4:00

 

  

WHAT IF I STILL HAVE QUESTIONS?
Send us an e-mail! We know that ordering  yarn online can be a scary thing...we love working with you to make sure you are satisfied with your order! If you would like more information, additional images, or just want to say hello, send a message through our Contact page.